Technology Support

We're Here to Help

Technology is an important part of learning at the Met. Every student is provided with the tools they need to participate in projects, research, communication, and everyday learning.

If your student experiences a technology issue, your first point of contact is always their advisor or school coordinator. They'll work with our Technology Department to make sure the issue is resolved as quickly as possible.

This approach allows us to provide personalized support while keeping your student's advisor informed and involved.

Student Chromebooks

Each student is issued a Chromebook for use throughout the school year.

Information about your student's Chromebook, including our device insurance program, is included in your New Family Welcome Packet. We encourage families to review these materials carefully before the start of school.

Students are expected to care for their Chromebook and bring it to school each day, fully charged and ready for learning.

Lost, Stolen, or Damaged Devices

If a Chromebook is lost, stolen, or damaged, please notify your student's advisor or school coordinator as soon as possible.

Prompt reporting allows us to assist with repairs or replacement and helps ensure your student can continue learning with minimal disruption.

Internet Safety

Creating a safe digital learning environment is a shared responsibility between students, families, and the school.

Our Internet Safety and Acceptable Use Policy is included in the New Family Welcome Packet and outlines expectations for responsible technology use both at school and while using school-issued devices.

The Met takes online safety seriously. Reports involving inappropriate online behavior, cyberbullying, threats, or other digital safety concerns are reviewed promptly. Our Technology Department works closely with school leadership, social workers, and the Community Safety team to investigate concerns, support students, and take appropriate action when needed.

Frequently Asked Questions

What if my student forgets their Chromebook?

Students should let their advisor know as soon as possible. Advisors and school coordinators will work with students to determine the best solution for the day.

What if my student forgets their charger?

Students should notify their advisor or school coordinator. Limited chargers may be available to borrow during the school day, depending on availability.

How do students reset a password?

Students who need help accessing their school account should contact their advisor or school coordinator. They will coordinate with the Technology Department if additional assistance is needed.

Can families install software or apps on a school Chromebook?

No. School-issued Chromebooks are managed by the Met to ensure they remain secure, reliable, and ready for learning. If a student needs access to a specific application for a project, they should speak with their advisor.

What should I do if I think my student's account has been compromised?

If you believe your student's account has been accessed without permission or you notice suspicious activity, contact your student's advisor or school coordinator immediately. They will work with the Technology Department to secure the account and investigate the issue.

What if my student experiences online bullying or receives concerning messages?

Please report the situation to your student's principal as soon as possible. The Met takes online safety seriously and will work with our Technology Department, social workers, and Community Safety team to investigate concerns and provide appropriate support.

Need Assistance?

Whether your student is having trouble logging in, needs help with a Chromebook, or has another technology-related concern, please begin by contacting your advisor or school coordinator.

They will help connect you with the appropriate resources and ensure your student's needs are addressed as quickly as possible.